This trip was to celebrate my graduation from an MBA program and instead I got ripped off $400 and was obligated to drive 16 hours in a car with a 1 month and 1 year old baby. They were misleading in telling me that if I cancelled by 9:00pm I'd have higher probabilities of getting my money back. The hotel made twice the revenue on these two room and refused to refund my money. I called my bank and filed a fraud claim. Today I called the corporate office and they told me that the hotel manager is the one that is authorized to give refunds. She told me she was busy and needed to get off the phone. I told her I had the booking agency in three way and that the booking agency no longer had my money. She told me she was not authorized to give refunds, that I had to call their corporate office or my booking agency. I asked her why I wouldn't get my refund back if they booked the room (recovering the revenue) and I was not given access to the rooms. I spoke to the manager and she would not allow a refund. I asked them if I would get my refund and they told me I would have to talk to the manager. I asked if my rooms were still available, the representative informed me that they had been booked. Around 10pm I called back because the road was opened. I contacted the booking agency and Quality Inn whom told me to be in contact with them and let them know by 9:00pm if I was not going to make it so they could book the room, giving me a higher probability of getting my money back.Īt 8:50pm I called and explained that the road was still closed. An hour before our arrival authorities closed HWY101 due to a fire. I booked two room through a booking agency.

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